Refund policy

At SoloProtect, we strive to provide the best personal safety solutions to our valued customers. We understand that circumstances may change, and we aim to offer a fair and transparent refund policy for our personal safety app subscriptions.

1. Refund Eligibility

• Refunds are only available for subscriptions purchased directly from SoloProtect through our official website.
• To be eligible for a refund, the refund request must be made within 14 days of the initial subscription purchase date, in accordance with UK consumer law and our Terms of Service.

2. Non-Refundable Items

• Subscriptions that have been used or activated beyond a trial period (if applicable) are non-refundable.
• Refunds will not be granted for any partial subscription periods or for unused portions of your subscription.

3. How to Request a Refund

• To request a refund, please contact our customer support team at support@soloprotect.com.
• Please include the following information in your email: Full name, email address associated with the subscription, order number, date of purchase, and reason for the refund request.

4. Processing Refunds

• Once your refund request is received, our team will review it and notify you of the approval or rejection of your refund within 5-7 business days.
• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days.

5. Changes to the Refund Policy

• SoloProtect reserves the right to modify this refund policy and our Terms of Service at any time. Changes to the policy will be posted on our website and will apply to all purchases made after the effective date of the change.

6. Contact Us

• If you have any questions about our refund policy, please contact us at support@soloprotect.com or call our customer support at +44 (0)114 399 6000

We value your business and appreciate your understanding. Our goal is to ensure your satisfaction with our personal safety app and services.